Frequently Asked Questions
If you're looking for general information about Stheart®, please search through this updated FAQ. If you need further assistance please visit our contact page.
Does Stheart® have a store that I can visit?
No, unfortunately we do not have a public address to visit at the moment. Everything we do is extremely top secret. But really, maybe someday. If we do open a location to the public we will be sure to let you know.
Are there any stores that I can buy licensed Stheart® products?
Only at stheart.com or at an event we officially announce on our site. Please contact us if you see Stheart® products in other locations, as they are more than likely being sold illegally.
Does Stheart® sponsor musicians and/or athletes?
We do support several musicians, artists, & athletes and the lifestyle of doing something you love. We currently do not have a public program for sponsorship & generally reach out to the mentioned groups ourselves when we are ready to open our sponsorship. However, it never hurts to shoot us an email if you feel you are ready to take that step :: email firstname.lastname@example.org with "sponsorship" in the subject line.
Where was my product made & how are they handled prior to receiving them?
Every single item on stheart.com is inspected, cared for, & shipped from our smoke-free, pet-free, warehouse. We manufacture our products in several locations around the world, working with the best in their field. Our beanies & the majority of our graphic tees are made in the USA. Our warehouse is located in metro Detroit. No matter where our products get made, they start with an idea in our office & are distributed from one single location to your hands.
Can I model for Stheart®?
Most of our models are friends & stheart family in the Detroit area. We don't have a standard set of rules in place for "who can model", so there is no general application. If you feel you can add to our look, feel free to use our contact form and add "Modeling" in the subject line. Must be at least 18 years of age to be considered.
Can I take photos for Stheart®?
Most of our photoshoots are within the metro Detroit, MI area and with an in-house photographer. From time to time we do extend this outside of the Detroit surroundings to collaborate with other artists. Feel free to introduce yourself if you think your style will compliment the Stheart® look. Use our contact form with the subject line "Photography" along with an explanation & links to your work. Otherwise, you're more than welcome to take recreational photographs including our products.
How do I clean my beanie?
We offer several types of beanies that do have different care instructions. In general, we recommend that you hand wash all of our beanies if cleaning is needed. Let them air dry (flat) if you like the current fit. If it is stretched and want to tighten it back up a little, you can put them in the dryer. Please use a dryer bag so they do not get caught on any other items in the dryer (or the dryer itself). Knit products are delicates.
How to wash my shirt & is it pre-shunk?
We recommend washing all graphic shirts inside-out, cold water, and tumble drying on medium. Most of our graphic shirts are not pre-shrunk, so if you like the fit and do not want to shrink the item, hang-drying is your best solution. Please take this into account when ordering your size & allow for shrinkage.
If an item is pre-shrunk, it will say it in the description on the products page.
Can I edit my order after it is placed?
Due to our processing/shipping time, it may or may not be possible. But, please contact us immediately and we'll do the best we can to help. Depending on the time of day you order there is a chance it could get processed and shipped within a few hours, which narrows down the amount of time available to make changes.
Do you ship to (insert country)?
We do ship worldwide, but not to every country. Please visit our international page for more information.
Can I get some free stickers?
Mail us a self-addressed envelope with postage on it & we will mail you back a few free stickers.
PO Box 163
Royal Oak, MI 48068