Processing

All orders are typically processed and in the mail within 1-3 business days. Once in the mail, transit (shipping) time will vary depending upon location - items are shipped out of the Detroit, MI area. We process orders Monday-Friday.

 

USA/Domestic Shipping 

• Free Shipping on orders $100 & Up. 
• We offer UPS Ground, USPS First Class, and USPS Priority for most locations.
• We do not do overnight (or expedited) shipping due to unexpected circumstances that can occur.
• If you have a unique address, please include this in the "special instructions" portion of the checkout process.
• If you need a special type of shipping or request (extra insurance), please contact us prior to ordering and we'll do our best to accommodate.
• We do not ship on holidays or weekends. Holidays & weekends are not considered a "business" or "transit" day.
• These dates are all based on the most accurate estimate we can provide, there can be circumstances that cause a delay in shipment that are out of our control.

We do the best we can here at Stheart to get your order out on time, but if for any reason you have an issue with your order please feel free to email us at support@stheart.com
 

 

 

International Shipping

All international orders (outside of the USA) have the same processing time as domestic orders. Shipping will vary depending on the service selected in the checkout process.

• We offer USPS First Class & Priority to most locations, and select locations UPS Standard (preferred).
• Packages are subject to inspection at customs (due to crossing country borderlines), if stopped, this will significantly increase the transit time. We cannot guarantee transit time will be within the "approximate" time frames stated above for international orders. Any inquiries about your international order & shipment dates, please use our contact page to get in touch.
  
  

 

Countries

United States, Canada, Albania, Argentina, Austria, Australia, Barbados, Bangladesh, Belgium, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Belarus, Belize, Canada, Chile, China, Columbia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Finland, Fiji, France, Germany, Greenland, Greece, Hong Kong, Honduras, Hungary, Iceland, India, Ireland, Italy, Japan, Luxembourg, Malta, Mexico, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Reunion, Romania, Russian Federation, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, Uruguay, Venezuela, Virgin Islands (U.S.), Virgin Islands (British).


Customs Fees/Duties
 
When your package is delivered, your country may or may not put a customs charge/fee on your package. Please be aware that this is a possibility. It is not an extra charge from us (stheart®), it is your country charging you for importing goods across country borders. We are not be liable for any extra charges placed on the orders package. If a customs fee/charge is placed and not paid by you, the package will eventually be sent back to us. Once we receive the unpaid package, we will take it as a return and there will be a 10% restocking fee.